Refund policy

Thank you for your interest in our product. Please review our policy regarding sales and returns before making a purchase.

1. Satisfaction Guarantee At Sequoia Suds, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not completely satisfied, please contact us within 30 days of your purchase date. We will review your request and, at our discretion, offer a replacement, exchange, or refund. Please note that this satisfaction guarantee is subject to the following conditions: The product must be returned in its original packaging. Proof of purchase is required. Shipping and handling charges are non-refundable. This guarantee does not cover damage caused by misuse, abuse, or improper storage. We reserve the right to limit the number of replacements or refunds issued to a customer.

3. Defective or Damaged Products:

In the case of receiving a defective or damaged product, please provide clear photos of the issue within 2 days of receiving your order. We will assess the situation and, if appropriate, offer a replacement or credit.

4. Order Cancellation:

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming your purchase.

5. Exchange Policy:

We do not offer exchanges for different products. Please ensure that the items in your order meet your requirements before completing the purchase.

6. Shipping and Handling:

We are not responsible for any damages or losses incurred during shipping and handling. Please report any shipping- related issues to the carrier.

7. Contact Us:

If you have any questions or concerns about our Sales Policy, feel free to contact us through the Facebook, email : torilynn@sequoiasuds.com or 661-556 8050.

By making a purchase from Sequoia Suds you acknowledge and agree to abide by the terms of this policy.

Thank you for your understanding.